29) Leadership is best defined as _____. the ability to influence a group in goal achievement C. implementing the vision and strategy provided by management D. keeping order and consistency in the midst of change E. not a relevant variable in modern organizations
30) Which of the following statements best defines a work group? A. A work group consists of 3 or more people from across departmental or functional lines. B. The performance of a work group is generally greater than the sum of its inputs from individual members. C. A work group consists of 3 or more people who take on self-supervising responsibilities. D. A work group interacts primarily to share information, rather than to engage in work that requires joint effort.
E. A work group is a group comprised of 10 or more people
31) _____ can be used to increase the perception that employees are treated fairly. A. Documenting with a journal B. Selective evaluation C. Multiple raters D. Due process E. Focusing on subjective evaluations
32) Between the late 1960s and the mid-1980s, the use of written tests declined because they were characterized as _____. A. invalid B. unprofessional C. unreliable D. discriminatory E. mathematically flawed
33) Which of the following has proven to be a particularly good predictor for jobs that require cognitive complexity? A. aptitude tests B. intelligence tests C. work sampling D. integrity evaluations E. behavioral assessment
34) Training employees how to be better listeners falls under which of the following training categories? A. interpersonal skills B. cultural skills C. ethical skills D. problem-solving skills E. technical skills
35) Examples of off-the-job training include all of the following except _____. videotapes C. classroom lectures D. Internet courses E. apprenticeship programs
36) A task that is subdivided into many separate jobs is considered to have _____. A. a low degree of structure B. a high degree of matrix structuring C. a high degree of departmentalization D. a high degree of work specialization E. a low degree of decentralization
A. public seminars B
37) Which of the following is not a primary force for change in organizations? A. social trends B. the nature of the workforce C. technology D. decreasing skill sets E. economic shocks
38) What term is used for the tendency of an individual to attribute his own successes to internal factors while putting the blame for failures on external factors? A. selective perception B. stereotyping C. fundamental attribution error D. consistency E. self-serving bias
39) _____ developed a Vocational Preference Inventory questionnaire that contains 160 occupational titles. A. Herzberg B. Surber C. Maslow D. Hofstede E. Holland
40) Each of the six personality types developed in Holland?s personality-job fit theory has a ________. A. supplemental occupational environment B. congruent occupational environment C. supplemental personality style D. congruent personality style E. supplemental skill set
41) Which of the following would NOT be classified as a time-series technique https://maxloan.org/payday-loans-az/? A. regression model B. box Jenkins technique C. simple moving average D. exponential smoothing E. trend projections
42) The ______ the percentage of contact time between the service system and the customer, the ________ the degree of interaction between the two during the production process. A. greater, greater B. lesser, greater C. greater, lesser D. none of these answers
43) Which of the following statements are true about time-series forecasting? A. Under time-series methods, demand is divided into the time-based components such as daily, weekly, etc. B. Time series analysis tries to understand the system underlying and surrounding the item being forecast. C. Time series analysis is based on the idea that the history of occurrences over time can be used to predict the future. D. Time series methods are useful for long-range forecasts when the demand pattern is erratic