TD Steps Up Support for Canadians Impacted by COVID-19 with 50% Cut to Credit Card Interest
TORONTO , /CNW/ – In response to COVID-19, TD has made unprecedented efforts to support Canadians during this difficult period, providing deferrals, credit relief and other solutions to tens of thousands of Canadians in financial need. Today TD is announcing more relief through our TD Helps program by reducing credit card interest rates by 50% for customers facing financial hardship.
„Over the last few weeks, everyone across TD has been coming together in extraordinary ways to support Canadians through the crisis,“ said Teri Currie , Group Head, Personal Banking. „We continue to stand by our customers, by making credit available, providing access to critical banking services across all of our channels. Most Canadians pay their credit card on time, but we know that right now some families are facing financial hardship and are in need of some additional relief.“
Through TD Helps, almost 30,000 customers facing financial hardship have reached out to us for personalized advice and relief over the past three weeks, including deferrals on payments of credit cards, personal loans and mortgages, debt consolidation into lower interest loans, and other measures. The TD Helps program has been in place since the 2008 financial crisis to help customers experiencing financial hardship. In recent weeks, they have been overwhelmed with calls – 10 times more than normal – and colleagues from other areas of the bank have been redeployed to provide advice and help to those customers in urgent need of assistance.
Today TD is announcing more relief through our TD Helps program by reducing credit card interest rates by 50% for customers facing financial hardship.
For customers directly impacted by COVID-19 and in need of payment deferrals, new online self-serve applications are available at td/covid19 for:
- Mortgage payments
- Credit card payments
- Auto loans payments with TD Auto Finance
- Business banking principal payments
Since March 22 nd , more than 70,000 mortgage payment deferrals have been processed and nearly all of them were approved.
TD is supporting relief programs provided by the Government of Canada such as the Canadian Emergency Response Benefit, by actively helping customers get enabled on direct deposit so they can receive their benefits as quickly as possible, and with upcoming programs to help support small and medium sized businesses through this crisis, including relief and providing access to credit.
„We know that the need for financial assistance is growing, and that’s why we will continue to evolve our response, working with payday loans cash advances Massachusetts the Canadian Government to find solutions that help give Canadians financial relief and access to credit when they need it the most,“ added Currie.
To help reduce the spread of COVID-19, TD has implemented physical distancing, screening methods, enhanced cleaning, and reduced hours in opened locations. TD is actively urging customers to not come in to our branches and manage their banking from home or at ATMs. To help customers continue to manage their finances outside of our branches, TD has been helping them get enabled for online and mobile banking, so that it is easy to pay bills, check balances and have payments directly deposited in their accounts. For essential workers, seniors and those who are more vulnerable, TD has been making special arrangements to assist them with urgent matters that need to be addressed in person.
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„The overwhelming majority of our customers have shown patience and kindness towards our colleagues as they adapt to this new and difficult situation. I would like to thank our amazing branch colleagues and contact centre teams for everything they are doing to help our customers get through this in what is an extremely challenging circumstances,“ said Currie.