Virgin Currency knows that peoples‘ factors transform; you may want to experience financial difficulties as a result of unemployment, burns, illness, an organic emergency, or other unforeseen affect your household income and you will/or expenses.
While worried about debt status and you can believe you are stressed otherwise can get struggle to fulfill your financial duties, we might have the ability to help.
How do we help?
In case your financial factors have changed and you are clearly incapable of pay your bank account(s), you can request recommendations from the completing the On the internet Difficulty Form. Please ensure you have access to the brand new mobile matter you’ve got inserted with our team. A code might possibly be sent to establish your term before you normally follow the app.
Delight likewise have information about your earnings, costs and you can property available before you commence the application form. After you initiate filling out your details, just be sure to finish the software as you will getting incapable of conserve and you may return to the form at the an after phase.
If you can’t accessibility the internet Adversity Application form, you could potentially incorporate by the downloading a copy of one’s PDF Adversity Application and you will emailing to help you us during the or upload to help you united states at the PO Package 3453 Sydney NSW 2001.
- Citigroup Pty Ltd ABN 88 004 325 080 („Citibank“) AFSL/Australian credit licence 238098 is the borrowing from the bank seller and you can issuer out-of the newest Virgin Currency Credit card. For folks who hold other Citigroup Playing cards, In a position Credit, Unsecured loan unit (s) also companion activities the obtain monetaray hardship guidance would be put on all your levels.
- Once we have obtained your own finished application form, a agencies tend to contact you to talk about your situation and solutions which can be accessible to help you.
- You aren’t necessary to offer supporting documents during the time you fill out the job. We’re going to inform you whenever we wanted support data files, for example although not limited by Lender Statements, proof of income and you may/or scientific certification.
- If you’ve been otherwise are still paying for insurance with the your own Bank card membership(s) you are entitled to claim on the insurance company. Your account declaration usually indicate title of the insurance company your need to get in touch with. Plans wouldn’t prevent you against trying to get monetaray hardship guidelines if you still require it.
- Ever since i found the consult that you require financial adversity recommendations and you will within the processes like the go out you are on a medication program, the cost installment loans CO record could well be advertised due to the fact ‚blank‘ into the borrowing from the bank bureaus. This is practical practice when revealing for consumers experiencing monetaray hardship.
- Their cards / account is frozen since that time i located your application getting hardship recommendations, if in case accepted, for the entire period you are on pecuniary hardship. Capability to interact article your financial Hardship guidance depends on your cards or account position.
Currently applied?
As we discovered the application, our very own Pecuniary hardship People usually assess the job to determine qualifications and you can selection, and can get in touch with you to definitely talk about the second steps.
During this period, whether your situations alter or you need certainly to mention the application you could potentially contact our very own Financial hardship Class into 1800 255 304 away from 9am-9pm, Monday – Tuesday (Sydney time) but public holidays.
Support Files
You are not expected to provide support files at that time you complete the job. We will let you know whenever we need support data files.
Contact us
If you would like further information how we might be in a position to assist you while you are sense monetary problem inside fulfilling your commitments, or will love assistance with finishing an application, please e mail us into the 1800 255 304 Saturday so you’re able to Saturday from 9am to help you 9pm AEST, excluding personal holidays.